Oceanus Swimwear is a huge luxury swimwear brand based in London, UK. They have a huge number of website visitors daily. They we're battling with a huge bug with their website which didn't allow customers to shop from locations outside of the UK as a white screen appeared. A mistake like this was costing them hundreds/thousands per day and a surge of complaints from customers.
They have a custom built website on Shopify which was poorly built by the original agency who weren't technical at all and didn't provide any support during this issue. They problem kept getting worse to a point where they had to turn off the Ads running to their website. We were called in very last minute to come in and fix the problem.
There was a lot of pressure because every day that the problem goes on is losing the company revenue and increasing complaints. The first part to fixing the problem was to find the problem. We conducted a full scale audit of the site from a technical perspective. After lots of testing and debugging we we able to find the source of issue. Then we we're able to execute a fix to the problem all within a few hours and also patch other problems along the way way too.
Within the few days of us fixing the issue they saw a 92% increase in Add To Carts, 75% increase in Checkouts Initiated and a whopping 279% increase in bottom line conversion rate. All the customer issues were resolved too. We went as far as to provide a detailed reports of our findings from the audit covering the actual problem, other problems identified and steps to avoid this happening again.
Fast and Amazing Service! Victor was very quick and was able to solve the matter within minutes on a Friday night! I would 100% recommend his services😊